Refund and Return Policy
To protect customer rights and ensure the accuracy and traceability of electronic component transactions
please carefully verify the product model, brand, package, lot number, quantity, and technical specifications before purchase.
If a return, exchange, or refund is required after the order is completed, please follow the policy below.
1.Scope
- This policy applies to electronic components purchased from our website/company, including but not limited to ICs, connectors, sensors, diodes, transistors, MOSFETs, resistors, capacitors, inductors, relays, switches, power management ICs, modules, and related electronic materials.
2.Eligible Return or Exchange Conditions
Customers may contact us after receipt to request a return, exchange, or refund under the following circumstances:
- The received product model, brand, or quantity does not match the order;
- The goods are visibly damaged during transportation, with valid photos, videos, or logistics proof provided;
- It has been confirmed that the product has a quality problem or is malfunctioning; and a valid report has been provided.
- Incorrect shipment, missing shipment, duplicate shipment, or other order issues caused by our company.
3.Returns for Non-Quality Reasons
Electronic components are professional industrial products. For returns caused by customer reasons such as incorrect model selection, wrong model confirmation, parameter mismatch, project cancellation, duplicate purchase, or quantity change, customers must contact our customer service team for confirmation first.
If the product remains new, unused, unsoldered, uninstalled, uncut from tape, unopened from moisture-proof packaging, with complete labels, and does not affect resale, we may handle the request through negotiation depending on the situation. Return shipping fees, inspection fees, packaging losses, and related costs shall generally be borne by the customer.
4.Non-Returnable or Non-Exchangeable Conditions
Products that have been soldered, installed, damaged during testing, bent pins, scratched, contaminated, or damaged by human factors;
Products that have been cut from tape, separated as loose parts, re-taped, repackaged, or have missing labels;
Products with opened anti-static packaging, moisture-proof bags, or vacuum packaging that affect storage conditions or resale;
Customer-specified purchases, customized orders, forward orders, overseas procurement, non-standard products, or products ordered through special channels;
Chips or modules that have been programmed, encrypted, customized, or processed according to customer requirements;
Requests made after the agreed after-sales period where the issue cannot be proven to be related to the supplied product;
Products damaged due to improper storage, electrostatic discharge, moisture, high temperature, incorrect soldering, wrong wiring, overvoltage, or overcurrent.
5.Application Process
Please provide the order number, product model, issue description, and photos or videos of the product;
We will conduct a preliminary review after receiving the request and inform you whether the product needs to be returned for inspection;
Please do not return any goods without our prior confirmation;
Returned goods must be packed with anti-static, moisture-proof, and pressure-resistant packaging to avoid secondary damage during transportation;
After receiving the returned goods, we will determine the return, exchange, replacement, or refund solution based on the inspection results.
6.Refund Policy
For orders confirmed to be eligible for refund, we will process the refund after the returned goods have been inspected and accepted. The refund amount will be based on the actual transaction amount and may be returned through the original payment method or another mutually agreed method.
For returns caused by customer reasons, the original shipping fee, return shipping fee, inspection fee, packaging fee, handling fee, and other related costs shall generally be borne by the customer. For returns caused by our incorrect shipment, missing shipment, or confirmed product quality issues, reasonable related costs shall be borne by us.
7.Exchange and Replacement
If the issue is confirmed as incorrect shipment, missing shipment, transportation damage, or product quality problem, we may arrange an exchange or replacement based on stock availability. If the original model is out of stock, we may negotiate to replace it with an equivalent product, wait for restocking, or process a refund.
8.Quality Disputes and Inspection
Customers should inspect the appearance, model, quantity, and packaging as soon as possible after receiving the goods. For quality issues, we reserve the right to request test conditions, test circuits, operating environment, fault description, and related photos or videos. If necessary, both parties may agree to send the product to a third-party inspection agency, and responsibility shall be determined based on the inspection result.
9.Delivery and Receipt Reminder
Please check whether the outer package is damaged, wet, compressed, or opened upon receipt. If any abnormality is found, please take photos as evidence and contact the logistics provider and our customer service team promptly. Failure to report issues in time after receipt may affect after-sales handling.
10.Special Notes
Electronic components have strict requirements for storage, packaging, anti-static protection, moisture control, and soldering conditions. Please confirm the model, package, specifications, lot number, and application scenario before purchase. For professional model selection, we recommend consulting our sales or technical team before placing an order.
For matters not covered in this policy, both parties may negotiate based on the actual order situation. If this policy conflicts with applicable laws, regulations, or platform rules, the relevant laws, regulations, and platform rules shall prevail.